At Shaya Trek, customer satisfaction is our top priority. If you’re not completely happy with your purchase, we’re here to help. Please review our return and refund terms below.
1. Eligibility for Returns
- You may request a return within 7 days of receiving your order.
- To be eligible, the item must be:
- Unused and in its original packaging.
- Free from damage or signs of wear.
- Accompanied by the original receipt or proof of purchase.
2. Non-Returnable Items
The following items are not eligible for return:
- Products marked as final sale or non-returnable.
- Customized or personalized items.
- Used or damaged products not due to our error.
3. Return Process
To initiate a return:
- Email us at [email protected] within 7 days of delivery.
- Include your order number, item(s) you wish to return, and the reason.
- Our support team will provide instructions and the return shipping address.
Note:
- Return shipping costs are the responsibility of the customer unless the item is defective or incorrect.
- We recommend using a trackable shipping service to avoid lost packages.
4. Refunds
- Once we receive and inspect your return, we will notify you by email.
- If approved, your refund will be processed within 5–7 business days.
5. Damaged or Incorrect Items
If your order arrives damaged or you receive the wrong item:
- Please contact us within 48 hours of delivery at [email protected].
- Attach clear photos of the product and packaging.
- We’ll arrange for a replacement or issue a full refund at no extra cost to you.
Need Help?
If you have questions about your return or refund, contact our support team:
📧 [email protected]